faux pas Support
Found a sentence that looks wrong, audio that sounds unusual, or something that is not working? Email hello@undisturbed.studio. We usually reply within two business days. Support is available in English and Korean.
Contact us
Include the following when it is relevant:
- Your faux pas app version, iPhone model, and iOS version.
- The exercise category and level.
- The sentence, your answer, and the answer shown by the app.
- What you did immediately before the problem appeared.
- Approximately when it happened.
- A screenshot with unrelated personal information hidden.
Start the subject line with [faux pas]. Do not send an Apple Account password, verification code, payment-card number, or app authentication token.
Common questions
An answer or explanation seems wrong
Send the exercise category and level, the sentence, your answer, and the expected answer shown by the app. If another expression may also be valid in context, explain why. We will review the exercise and may correct, reclassify, or remove it.
Audio will not play, cuts off, or sounds unusual
Check your media volume and current audio output, including Bluetooth devices, then try again. The first download of prepared audio may require an internet connection. If the issue continues, send the sentence and describe the exact part that sounds wrong.
Listening exercises use prepared Korean AI speech. If a prepared file cannot be used, the app may fall back to an Apple Korean system voice.
I paid, but Premium did not unlock
Connect to the internet, reopen the app, and use Profile → Restore Purchases. Confirm that the App Store is using the Apple Account associated with the subscription. If Apple shows a completed charge but Premium is still unavailable, contact us before buying again.
How do I cancel my subscription?
Open Settings → your name → Subscriptions → faux pas on your iPhone, or use Apple subscription settings. Removing the app or deleting data does not cancel automatic renewal.
How do I request a refund?
Use Apple's Report a Problem website. Canceling future renewals and requesting a refund for an existing payment are separate actions.
I reinstalled the app. Where are my history and Notes?
Learning history, Notes, and your display name are stored on your device and are not synced to our server. Restore Purchases can restore eligible Premium access, but it cannot recover deleted learning records. Recovery through a device backup depends on your Apple backup settings and the backup available to you.
Are Levels 1–99 official Korean-proficiency levels?
No. They organize practice and difficulty inside faux pas. They do not correspond directly to TOPIK or another official exam grade or score.
Can I use faux pas without an internet connection?
Some previously loaded content or audio may remain available on your device. Downloading new content or audio and verifying subscription access can require a network connection, so every exercise and feature is not guaranteed offline.
How do I delete my data?
Use Reset Learning Data to remove local learning history and Notes while keeping your display name and server account. Use Delete Account & Data to remove local learning data, your display name, and the automatically created anonymous account and connection. See Data Deletion for the exact scope.